Get 3 Years Warranty on Refrigerator, Washing Machine, Dryer, Dishwasher, Built-In-Oven, Freestanding Oven, Rangehood, or Electric Hob Now! Limited Time!
Standard Delivery Service
In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Fliway transport for large items. We may use other freight service providers at our own discretion
Estimated delivery time after we have shipped your order by different regions as below:
Small items ( Less than 0.125 m³. For example, a rice cooker)
Auckland: 1-5 workdays
North Island except AKL: 2-5 workdays
South Island: 2-5 workdays
Large items (Over 0.125 m³. For example, a washing machine)
Auckland: 3-10 workdays
North Island except AKL: 5-12 workdays
South Island: 3-15 workdays
Please Note: Under current situation, as you are already aware, couriers are currently struggling with the demand on their networks, and heading into Christmas demand will only increase and further delays are inevitable. Please expect delays with your order 2-5 working days.
Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.
Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.
Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could.
All deliveries are door-to-door service only. The delivery driver will NOT do the following services:
- Unpacking & assembly
- Installation
- Upstairs
- Placement within your home
- Old appliances removal
Requesting a Delivery Date
Regarding the logistics services, we cannot guarantee deliveries on a specific date and time. Also, we usually only offer business-day delivery services by our logistic agents.
You may request us to not deliver before a particular date and please leave a note on order. If you ask us to store your order over seven business days from the date of purchase, we will charge a daily storage fee of $3 (inc. GST) for each cubic meter.
We only can waive the storage fee if your order contains backorder items.
Click and Collect:
Click and collect is available on Auckland Mangere Warehouse, Auckland Newmarket Store, Christchurch Store, and Christchurch Islington Warehouse for specific products. You can choose "pick up" at check out and choose your preferred location.
You'll receive an email when your order is ready to collect, and you’ll have 7 working days from the date of the email to pick it up. Please make sure whoever is collecting your order has their name reflected on the order.
If you, or someone else, is picking up the order, bring the notification email (printed or on your phone) and photo identification.
Acceptable forms of ID are:
- New Zealand passport
- New Zealand driver license
- Overseas passport
- Kiwi Access card (formerly HANZ 18+ card)
- New Zealand Certificate of Identity (issued under the Passports Act).
TIP: If you are unsure who is going to collect your item, please add multiple names of those who may collect on your order or email us prior to avoid problems at the time of collection. Just make sure they have their ID on them.
Please ensure you have a proper vehicle to load all your items prior to coming to collect your purchase.
Please note you need to make sure that pick up orders are within seven business days of purchase. After seven business days, we charge a daily storage fee of $3 (inc. GST) for each cubic meter.
We can only waive the storage fee if your order contains backorder items.
If you find that you can't collect your order within seven business days and wish to avoid incurring storage fees, we can deliver the order to you. Please call us on 09-930-0902 (Auckland Branch) or 03-222-2488 (Christchurch Branch) and re-arrange for your order to be delivered. Please note that a delivery fee will be incurred on your order.
If the delivery option also doesn't work for you, we can put the items back in stock until you're ready to pick them up. However, please note that the handling fee will be charge for restocking this order, and things may be sold to other customers and go out of stock.
Inspection of goods
When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.
Superficial damage to the goods
Some slight dents and dings on the surface of items can happen in the warehousing, lifting, delivery, and installing processes. For such dents that do not affect the performance of appliances, Appliance World will compensate a voucher of 5% of the price of appliances, up to $100.
For some damages that affect seriously the use and performance of appliances, we will arrange a replacement, repair, or refund for the item.
If you met the above situations, please take clear photos of the damaged products and packaging to our email info@applianceworld.co.nz. Our team will help with that.
Please note that we cannot offer a refund when the damage is exterior minor damage, not visible from the front side of appliances, and not affecting appliance performance and use.
Returns and Refund
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item to our store or warehouse (including online purchases) within 7 days of purchase for an exchange, Gift Card, or refund (subject to terms, conditions, and exclusions).
Conditions for Returns:
- The item must be in saleable and undamaged condition.
- It must be in its original, unopened, and sealed packaging.
- Proof of purchasemust accompany the return.
This policy is in addition to, and does not limit, your rights under the Consumer Guarantees Act (CGA).
Faulty, Damaged, or Incorrectly Supplied Products
For products that are faulty, damaged, or supplied incorrectly, we will meet our obligations under the CGA to provide a suitable remedy.
Terms & Conditions
We cannot accept change-of-mind returns for exchange, refund, or Gift Card if:
- The item was purchased more than 7 days ago.
- It is not in its original, unopened condition and packaging.
- You do not provide proof of purchase.
Return Locations:
Products must be returned to an Appliance World store or our Third-Party Warehouse. Appliance World will, at its sole discretion, provide an exchange, Gift Card, or refund.
Fees and Costs:
- If applicable, a shipping feeand any related costs for returning the product will apply.
- A restocking or handling feeof $45 + G may be charged.
- For delivery or depot collection orders already processed and arrived at the depot, any additional incurred shipping fees, return shipping fees, and the restocking/handling fee ($45 + G) will also apply.
We appreciate your understanding and compliance with these policies. For further assistance, please contact our customer service team.
If a customer successfully exchanges products, the warranty will be coordinated with the exchanged ones.
To esquire about returning eligible products, please contact our customer service team:
Phone – 099300902
Email – info@applianceworld.co.nz
